We've tried to make sense of some of the most frequently asked questions or confusing parts of how we work as a studio. (Oh, and that we have a bar downstairs.) If you find that your question isn't answered here, please contact us and we'll do our best to get back to you quickly as possible.
Q: I don't understand, you say your classes are drop-in, why are people signing up ahead of time?
A: In March of 2012, we transitioned to an online studio management software called MindBody. This software allows us to do all sorts of things from accepting credit cards to managing our memberships, tracking Studio Rewards and sending out emails. It also allows for students who are interested in reserving their spot the opportunity to do so. Please note that in order to reserve a spot for any of our drop-in classes, you must either already have purchased classes on your account (ex. Monthly Membership or a 5 or 10 Pack) or pay for the class at the time you make the reservation online.
Q: If I reserve my spot in a class and don't make it to class, what happens?
A: If you are paying for a single class or with your 5 or 10 Pack, as of September 1, our early cancellation window is 24 hours. This means that if you signed up for a class but are unable to come for whatever reason, you must go to our online scheduling system, log in and cancel yourself out of the class. If you are unable to get to a computer to do so, you can call us at 715-292-6556 and we can manually cancel your reservation. If you do neither of these things, then you will be charged for that class like you had been there. This is definitely one of the drawbacks of "saving" your spot ahead of time, but, if you are coming from outside Ashland or need that extra motivation and want to make sure we're saving a space for you, it can alleviate a lot of the stress of getting to a class that is supposed to be relaxing!
Q: I've noticed that your TRX and Spin have been full and I want to get in, what's the best way to do that?
A: While we offer these classes several days a week they have been at capacity recently. We're working on adding more to the schedule, so thanks for your patience. Until then, please know that there is an option to be put on a wait-list for any of our classes. Frequently there are 1 or even 2 students who cancel their reservation or cannot make it to class. As of September 1, 2014, if you are signed up on the wait list and someone cancels 24 hours before the start time of the class then you will be automatically emailed by our system. And while we recommend reserving spots for our equipment-based classes because of our limited number of trainers or bikes, you do not have to sign-up ahead of time in order to come. Check the online class schedule or call the studio at 715-292-6556. Many times there are spaces open and we'd love to see you!
Q: Do I have to register for series or workshops?
A: Yes, sometimes we offer multi-week classes or workshops that are structured to meet on a weekly basis. These are usually listed as “Series” on our schedule and other materials. These special classes do require pre-registration.
Q: What should I bring to yoga class? Do I need to bring a mat?
A: We tend to teach yoga poses without a heavy reliance on props. But we do provide everything that you would need at the studio for you to use, free of charge. Lots of folks ask if they should bring their own mats. While not a requirement of attending class by any means, we generally recommend bringing your own mat if you do have one and remember to bring it!
Q: What should I wear?
A: Comfortable clothing you can move and stretch in. For most of us, this means anything but jeans! For TRX classes, we recommend having a pair of clean tennis shoes or Vibrams in case there are jumping movements and you want a little extra cushion. For Spin classes, we recommend a good pair of bike shorts and tennis shoes, though our bikes are also compatible with bike shoes that clip to the pedals. Heart rate monitors (if you have one) can also be a handy tool in the Spin classes, as these are high-intensity, cardio-driven sessions.
Q: How early should I arrive for class?
A: Many of our evening classes have just 15 minutes between sessions, so we recommend no earlier than 15 minutes before the start of the class to allow for the previous class to exit. We do our best to have classes start on-time, so as long as you arrive with enough time to get ready (i.e. change or get settled), you should be fine. If you’re a few minutes late, we just ask students to quietly enter the studio and find a space.
Q: I want to buy a Class Pack, where do I do that?
A: First off, awesome! You can buy a class pack a couple ways:
- In the studio with cash or check. Checks made payable to Spot Wellness or The Spot.
- Through our secure our online store. Click on the Retail page and add a 5 or 10 Pack to your shopping cart.
Q: What classes can I use a class pack for?
A: Passes are good for any drop-in class offered at The Spot and are valid for a year from the time you purchase them. They can also apply to some multi-class series, but instructor/studio permission is required. Passes can be shared with others but are not transferable to workshops.
Q. I See you work with some insurance plans, why not mine?
A: Yes, we currently work with some insurance plans for membership reimbursement. If you're not sure if your insurance plan is on the list, be sure to ask at the front desk. Some insurance companies will reimburse for classes attended, but require that the facility be added to their network. Best thing to do is to call your insurance company and ask that we are added.
Q. I can't find a sitter, can I bring my kid to class with me?
While we are a family friendly facility and welcome children of all ages at The Spot, for safety and out of respect for our fellow Spot-goers, we ask that all children under the age 14 be supervised by their parents or an adult at all times. For example, we expect that during class, a child is able sit quietly without disrupting others. Additionally, we ask that children do not play with equipment or handle props. Parents assume all responsibility for any damages to the studio, property and others. Thanks for understanding!
Q: I can’t find the studio! Where are you located?
A: First off, here's a map. We’re located at 116 14th Ave E in Ashland (big brick building on the corner of East Main and 14th Ave E), which is about a block up from Pizza Pub.